Depend on quantity
At least 10~4000
The person in charge
0 / 4000
0 / 1000
PriView - Agent Management Solution(WFMS)
Agent and counseling evaluation/management solution that presents the effective operational plan of the contact center as an integrated indicator.
It provides the functions such as Operation Schedule Management of the center and agents, Exam/Evaluation of Agents, Coaching, Fair Performance and Bonus Management.
• Able to operate standard registration, evaluation, result inquiry, etc. by the menu composed by the task process
Offer the most Operational Function
• Removed the indicators that cannot apply and the theoretical functions like foreign packages that do not suit the reality of operation
• Provide the flexible interface with the existing operating system and establish statistical indicators according to the current situation of the center